Sonicare – Doesn’t Care?!

On 12/31/2015 I purchased a set of Sonicare electric toothbrushes at the local Costco store. When I prepared one of the brushes for use, I noticed a small amount of white deposit on the top. I didn’t think much of it and scraped it off with my fingernail. Maybe this was some kind of manufacturing residue. No big deal. We started using the toothbrushes.
A few days later I got around to unpacking the 2 charging units as well. At the bottom of one of them, I came across a dark grime that reminded me of what my old brushes had at the bottom. My spider sense went off! I turned the unit around and saw dried foam on the top as well (photos below). Clearly this unit had been used before and I’m sure so had the brush I had already been using for several days at that point! I realized that somehow a refurb/used toothbrush and charging unit had been re-packged and sold as new. Disgusting! (The package/box was clearly sealed and had not been opened!)
I immediately reached out to Sonicare customer service via chat and also Twitter in early January. The social media guys were somewhat responsive and kept promising I would be contacted by customer support, but nobody did.

Mid January I was finally asked for a proof of purchase, which I provided. I was then issued a return label for FedEx. I told them I had no intentions of returning the items because I had – unfortunately – already started using them. I asked for a refund instead. That was 1/18.
As of 1/31, I’ve heard nothing. I certainly would like a refund, but I’m mostly interested in is an apology and someone trying to explain how a used unit got resold (which is disgusting!) and what they will do to ensure this doesn’t happen again. But overall I’m very disappointed with the follow-up and lack of care. Obviously toothbrushes are personal care items requiring highest quality and hygienic standards from the manufacturer. Sonicare has obviously failed miserably and resold used units as new. From a consumer’s perspective, this is scandalous and their lack of apparent care extremely disappointing. I must conclude that Sonicare doesn’t care!




Lone AFib – Exercise Cool Down and Swallowing as Trigger?

webmd_rf_photo_of_atrial_fibrillationI’m in my mid 40s and exercise very regularly. And when I say regularly, I mean very regularly… (see Working out 7 Days a Week?!). About 7 years ago (years before I started my more intense exercise routine), I had my first episode of atrial fibrillation (AFib), which feels somewhere between weird and scary. At the time, I started going through all kinds of EKGs, ultrasounds and other tests (you name it). The end result: my heart is healthy, I have no other risk factors and I don’t abuse drugs or alcohol. The official term for this is “Lone AFib” (LAF), which basically means nobody knows where it comes from or what causes it.

Since then, I’ve now had a total 4 episodes:

  • I ended up in the ER every time.
  • Gaps in between were 4 years, and roughly 21 months thereafter.
  • The first time I was admitted and converted back to normal sinus rhythm due to drugs overnight. The 2nd time I enjoyed a cardioversion (read: defibrillator & electroshock). The 3rd and 4th time I spontaneously converted while already in the ER but without clear reason – maybe it was the stress of the ER experience or that the Flecainide ended up working after all. (After the first incident, my doctor advised me to take Flecainide only in case I go into AFib, not as permanent treatment.)
  • I stayed in AFib between 8 and 23 hours during those episodes.

Coming back to the mysterious trigger, there seems to be a common pattern that emerges from the various circumstances when my AFib episodes started:

  • Walking off the mat after a Tae Kwon Do class on a Saturday morning and taking a swig from my water bottle (2 occasions, exact same situation and day and time of day!).
  • Coming home from a jog and getting something to drink.
  • Sitting down after a hike up a mountain and starting to sip water.

It seems obvious: the 2 factors that always appear to come together are 1) finishing cardio-intensive exercise (the heart going into recovery from high BPMs) and 2) swallowing liquid. I’m wondering if the nerves controlling the swallowing reflex/process (vagus nerve?) intersect with or related to the part of the nervous system controlling the heart rate or if there is another way these two bodily processes relate?

From what I’ve read and the doctors I’ve talked to, there is no clearly documented connection. And yet at least for me this pattern is obviously way too consistent to be coincidental.

I’d love to hear from others who’ve been diagnosed with “Lone AFib” as to whether they’ve experienced the same or similar patterns?

On a sidenote: has anyone found that Flecainide affects the blood sugar level (a maybe undocumented side effect)?

Please respond with comments.

The Force Awakens – Parallels

TheForceAwakensparallelsJust having watched The Force Awakens, I couldn’t help but notice the almost overwhelming number of parallels it had with previous Star Wars movies, which go beyond the recurrence of familiar characters, machinery and phrases (“I have a bad feeling about this!”. Here’s my initial list:

  • Bad guy in black with a mask in addition to emperor-like figure.
  • Desert/sand planet
  • A junker on a desert planet being called to a higher purpose (Anakin/Rey)
  • Old, bearded uber-Jedi in seclusion on a remote planet (Luke/Yoda)
  • Special light saber finding  its way down to off-spring
  • An old, greenish, tiny, wise creature as spiritual guide for the unexacting future Jedi.
  • Evil superpower is in search of droid(s) containing key information about their good opponents.
  • Breaking good guys out of a evil fortress.
  • Dark bar with riff-raff and music..
  • Kids being separated from parents and hidden away.
  • Han in trouble with other bad guys.
  • Rebel/resistance base is uncovered and attacked.
  • A person with the force in need of completing their training (Luke/Kylo)
  • The main bad guy’s struggle with the light side and being good.
  • Destruction of a death star by X-wing fighters via exploiting a design weakness.
  • The bad guy is punishing people (soldier types) who fail harshly.
  • Torture by the main bad guy.
  • The force awakening in someone who didn’t know about their origins/family tree (duh!)
  • Generational reversal (parent vs. offspring being either good or evil)

Thanks to JJ Abrams, there are also some interesting contrasts with the Force Awakens:

  • The  bad guy tends to take off his mask and show a human/good side early on.
  • Storm trooper defection.
  • The bad guy has a bad sidekick reporting to the uber villain.
  • The evil villain has a terrible temper.
  • And he gets pretty beat up already early in the course of the trilogy.
  • More obvious slapstick humor (“That’s not how the Force works!”)
  • Nobody’s hand has been chopped off yet… 🙂

To stretch this even further, JJ has even brought a little bit of LOST into Star Wars with Ken Leung making an appearance and a theme of “parent issues“.


Update 3/28/16: Apparently I’m not the only one noticing the parallels. Check out this UPROXX article!

Fear of Change

During a recent vacation, I was snorkeling, swimming through the shallow water of a beautiful lagoon with white sand at the bottom. The sun was up high and the sea floor  was bright. Then I approached a drop off where the shallow seafloor fell off to unknown depths. As I approached the edge, the scenery in front of me started to look a little scary and my heartbeat accelerated. Instead of bright sand right underneath me, I was now approaching a dark blue. My eyes, still460b3a6374b74b8d38a17f176892248a conditioned by the bright reflective sand, had trouble seeing any details in the deep, dark blue beyond the edge. Although I’m an experienced snorkeler and even scuba diver, I felt a little weary, not knowing what to expect. Then my eyes adjusted and I was able to see more of the details underneath me. As I held my breath and dove down to the seafloor 15-20 ft underneath me, I saw small blocks of coral and fish. While the deep blue initially created the illusion of a a lot of depth, I realized this areas wasn’t all that deep. After just a few minutes in this new environment, I felt very comfortable. This area was actually more exciting for snorkeling and looking back at the shallow lagoon, I almost felt silly for being weary about this deeper area.

Taking a step back, isn’t this how we all feel when it comes to dealing with change? We all have our home turf where we’re comfortable. We know our surroundings and are at ease. Then we head towards change. All off a sudden, things aren’t quite as clear any more and the unknown may make us weary and nervous. We don’t know what’s “out there” and we can’t discern the details yet of what we’re going to encounter. We react emotionally and with fear. But once we allow ourselves to be exposed to the new environment, we see it’s not all that scary and we may actually enjoy it. We get to see the details of our new surroundings and become comfortable. Looking back, we may feel silly about having reacted with so much unease. In the end, we extend our comfort zone and the formerly foreign territory ends up becoming part of our home turf.

So what can we take away from this? Fear of change is normal and some may argue even a hardwired response (think “fight or flight” reflex). But although in today’s world change may be unavoidable, there are a few things we can do to ease the transition:

  • Know that your response is “normal”.
  • Allow yourself to go through the readjustment process.
  • The more quickly you explore your new environment and become familiar with its particularities, the more quickly will you feel comfortable.

In the end, change is part of everyday life and we all have to deal with it. The more often we experience it, the sooner we realize frequent change is the new norm and while fear of the unknown is normal, going through it consciously and deliberately will hopefully take the edge off.

Why Your Photo Library is taking over your Computer

Like many of you have properly observed, your photo library is getting out of control. Every year, you seem to be taking more pictures than the one before and, oh by the way, the resolution of your cameras (point ’n shoot, cell phone, etc.) is getting higher and higher too.

As a little programming exercise, I analyzed my photo library going back to when I starting collecting digital pictures (for Mac users, check out your own photo library with this little program). Here’s what I found out:

  • Between 1996 and 2002, photo sizes were basically flat at 0.15 MB per picture.
  • Starting with 2003, the average image size increased by 58% on average annually (from 0.15 MB to ~3 MB per picture; and I’m not using super high-tech cameras, otherwise the sizes would be significantly higher)!
  • Over the last 10 years, the average count of pictures taken per year increased by 41% annually!
  • During the same time, the increase of total storage increased by 35% on average annually (without accounting for meta data, duplication due to editing, etc.)


(The year 2005 is somewhat of an anomaly due to high-res, professional wedding pictures.)

Bottom line: total storage space required for pictures is growing exponentially. Although the number of pictures one can take per day is probably going to top out somewhere (hopefully somewhere below 1 picture for every minute of the day!), the resolution will keep climbing, at least for a while.
With the introduction of SSD drives, storage has become faster, but the cost per terabyte is still higher than for regular hard drives and capacity ultimately will have a hard time keeping up with the exploding demand, especially for the ubiquitous laptops. (If you’re working with a lot of videos in addition to images, all bets are off.)

Where does all this leave us? I believe that ultimately the solution will be to store all these pictures not on your hard drive, but in the cloud. Photo management software will eventually need to adjust and store only a subset of your library on your drive, maybe in the form of thumbnails and meta data (Apple’s new Photos app is already moving in this direction). For viewing and editing of your pictures, the originals would then have to be downloaded on the fly. All of this not only requires a fast internet connection, but also trustworthy, reliable and affordable online storage. At the end of the day, few us will be able to store our own photo libraries on our own systems any more. The software (and storage) vendors will have the challenge to make this experience seamless and reliable. But in the end, that’s probably the only way to make photo storage sustainable.

The Walking Dead and LOST

I’ve been watching The Walking Dead from day 1 and I’ve mostly liked it from the beginning, but starting with the latest season (5), especially since episode 10 (“Them”), I’ve been noticing echoes of and similarities with my all-time favorite show, Lost. The parallels are not too obvious or strong, but bear with me and tell me if you can’t see it as well.


Here goes:

  • Rick, cop, versus, Jack, doctor. They lead the group and like to fix things. Both have a dark side and sometimes lose control.
  • Token Asian guy(s), Glenn and Jin (& Sun).
  • Black religious dude who’s a little cray cray: Gabriel and Mr. Ekko with a dark past.
  • Both groups are lost in their own way and it’s less about island mysteries and walking zombies, but about people, relationships and people finding themselves. Both are seeking redemption from past lives and deeds.
  • Carl ~ Walt?! And then there’s Rick’s baby and baby Aaron.
  • Aaron shows up who – without hiding it – happens to be an “other”, just like Ethan Rom.
  • Alexandria and “Otherville” – a bunch of dirty, raggedy survivors are shocked to find a seemingly quaint, normal, “modern” oasis with houses, running water, electricity and a community life that seems to defy the world around them.
  • Rick, now part of this community, is planning to challenge and maybe overthrow this new community. Isn’t that a little bit like Jack scheming against the Others while held on Hydra Island and later Otherville?
  • Like the outsiders live in Alexandria amongst the original inhabitants, the Losties lived amongst the Dharma initiative in the 70s during time travel days. Until certain evens bring about conflict and fighting.
  • Deanna, a smart, maybe deceitful, woman is leading the new community. The actress reminds me of Isabel, judge of the Others, although in a way she may otherwise compare more to Ben.
  • Darryl, a person at the edge of society, kind of an outlaw and very good with bow and arrow, may be a cross between Kate (on the run from the law) and knife man himself, Locke.
  • Episode titles, hello!? “Them” and “One of Them” (Lost season 2).
  • The show is an long, convoluted journey for a group of people with a lot of main characters losing their lives eventually.
We’ll see how The Walking Dead develops over time. Maybe the parallels are temporary right now, but at least for now I’m seeing them more than ever in the past.

Working out 7 Days a Week!?

If you’ve read my earlier post about losing weight, you’ve already heard about the boost to my workout routine. At this time, I’ve been working out 7 days a week for – I’m not even sure – 2 years or so (apart from 1 day, as far as I can remember). Yes, you’ve read that right: 7 days a week! No matter the weather, rain or shine, whether I’m traveling, domestically or internationally, vacation or work days, sick or not. When I’m on the road and my day daily routine is off, I make it happen, even if it’s at 5 in the morning or 10 at night.

Why on earth would I do this? Well, it was part of my effort to increase my regular calorie burn. But that’s not all. Exercising, which I normally do after work, helps me refresh and reboot myself after a long day at work and I always feel better afterwards. It’s become part of my daily routine. Without it, I feel cranky, my muscles are tense, and my mind feels tired. Nowadays it’s just part of what I do. Period. Side benefit: coming home from work, my focus is to get out and work out as soon as I can which makes me only eat a quick and light dinner or even replace a meal with a nutritional shake. That makes it much less likely to overindulge on dinner and consume too many calories.
534988_567713383276425_1780417856_nOkay, you might say, but is working out every day healthy? Doesn’t the body need time to recover in between workouts? I thought so too, but I can honestly say that I feel great and energized. I don’t feel my body screaming (or whispering) for an off day, no fatigue or overuse (as far as I can tell). It may have to do with this: If I can help it, I never do the same thing more than 2 days in a row; ideally I do a different form of exercise every day. My main stay is Tae Kwon Do (usually Tue/Wed/Sat). If I’m not in the Tae Kwon Do studio, I go running. If I’m not running, I play tennis. If I’m not playing tennis, I hike or swim laps. In winter, I might be able to work skiing in. Key is I do something at least moderately intense and work up a sweat. Since each of these workouts emphasizes different muscle groups and varies cardio/anaerobic, strength, stretching, etc., I can get away without fatigue and overuse.
Yes, on occasion and injury can occur (I sprain a joint or muscle, etc. – hey, Tae Kwon Do is a contact sport and I’m not 20 any more). Then what? Well, I’ve always been able to work around it. If the knee problems come back that I’ve had since I was 16? I go swimming. Calf muscle is acting up – hiking usually works better than running. Back sore? I’ll find a way to do something that doesn’t aggravate it further. There’s always an exercise I can do, despite my injury.
One thing that did help was changing my running style to that of a minimalist runner. Yes, removing cushioning and going to a mid-foot strike has actually helped me reduce stress on my knees and allowed me to run longer and with less impact. Kind of ironic. Despite the thin soles on my shoes, the changes to the biomechanics greatly reduce joint impact. (For more info, check this out!)
It makes sense that if you challenge your body with a diverse set of different sports and exercises, you’ll obviously increase your overall level of fitness, but without the fatigue and overuse that comes from doing only one or a small number of different exercises. I’m not sure how long I can keep this up, but for now I feel good and am motivated to keep going. It’s what I do.
If anyone else out there has had similar experiences, I’d be curious to learn more. Do tell and leave a comment!

Uber Disruption

I like Uber. As a customer, it makes my business trips easier. I get from A to B in a timely fashion and even have pleasant conversations with the driver from time to time. I don’t have to worry about whether the driver takes credit cards and there is no tipping.

jp03Ride2-articleLargeBut I also like Uber as a business, despite recent blunders by their management. I like them because they are disruptive. For too long has the taxi industry (if one can call it that) been somewhat of a monopoly and there were no other choices to get to, for example, the airport (assuming limos are too expensive and shuttles too inconvenient). Uber has managed to disrupt this old business model and challenged a number of key aspects: the cars are in much better shape, the drivers more professional and courteous, integration of state-of-the-art technology and no tipping or exchange of cash. Uber is now forcing the taxi industry to wae up, rethink their model and compete for the first time. And we all know that competition is good.

Of course, the critics say that Uber drivers (Uber X folks that use their personal vehicle) aren’t properly licensed and safety and insurance are an issue. But I have to ask: if licensing is supposed to make things safer, how come taxis are usually in terrible shape, with worn out, under-inflated tires, creaky ride and drivers often don’t even care to wear their seat belts, are over-tired and usually grumpy? Do I feel safer in a cab? Absolutely not, just the opposite! More often than not, I wonder how my cabby manages NOT to have an accident considering the way he drives.

I hope Uber management gets their stuff together and gets rid of some bad apples. Hopefully all the lawsuits result in more reasonable laws instead of putting disrupters like Uber out of business. I just enjoy too much the convenience of this great model and how they kick the cabbies’ asses! At the end of the day, the better and most cost-efficient experience should win and with that the customer. Right now that means bye-bye taxies!

The Scale of the 21st Century

As you might know from previous posts, I’ve been religious about weighing myself to track progress. That’s probably why my scale died. Consequently I was looking for worthy replacements. I recalled seeing the Withings Smart Body Analyzer in the Apple store and ended up ordering it from Amazon.

Remember when the iPhone forced you to rethink what you knew about what a phone was and does? That’s close to how this little miracle device made me rethink what a scale is supposed to do. This thing measures

  • WithingsscaleWeight (duh!) –  in 0.1 lbs increments
  • Body fat % (through induction – at lease directional, but probably not super precise)
  • Heart rate
  • Room temperature and CO2 in 1-hour increments.

After you’re done with measurements, it transmits the info via your WiFi network to a web service whose data you can access via the Withings Healthmate web site or an iPhone app. The latter integrates with Apple’s health app as well as MyFitnessPal. Suffice it to say these services provide you with all the tracking and graphics you could ever hope for – and more. Did I mention the scale automatically recognizes all your family members who can have their own accounts?

This sleep device has worked seamlessly so far and not only made my life easier (no more manual logging of weight etc.), it has also provided additional data and made tracking all this information extremely convenient.

Overall, I’m quite impressed so far. This is what a scale of the 21st century is supposed to do. This makes me curious to see what other companies will come up with disruptive ways to rethink what the electronics and machines around us should really be and do…


I’m Mixing It Up

I’m mixing it up, starting Monday. After several weeks of careful consideration, I’ve decided take on a new role in my current organization, but in a different department/business unit, with different organizational scope, different subject matter and responsibilities. I’ll be building out a new function and I’ll be the first guy on the ground. The function itself is new and only time will tell if it’ll “stick”. I’ll be traveling more. And instead of spending most of my time with people on site, face-to-face and only some time on the phone, it’ll be the opposite. Not everyone “here” will understand or like my move. The word “risk” definitively crossed my mind. But then my more rational side took over. I’ve been in the same department for 7 years although with increasing responsibilities and titles in an ever-changing and dynamic organization. Still, it’s in essence my comfort zone. How much do we, as professionals, really grow if we don’t expose ourselves to new stuff, challenge ourselves with new things that are beyond our comfort zone? Sure, I could “stick around” and still learn and grow, to some extend. But when I look back at it 2 years from now, what will I really have to show for the extra time spent? What will people reading my resume think? Are things getting a little stale and I’m just not that aware of it? When it comes down to it, the comfort zone is seductively smooth and “easy”. Maybe it’s a false sense of security it creates. When I speak to and read about other successful leaders, I usually see more “movement” in the course of their careers, not slow, linear progression.
As described in the book The Power of Habit: Why We Do What We Do in Life and Business, we all build certain routines and habits. Once established and refined, our brain is able to follow these routines with little incremental effort. Been there – done that. Run a certain meeting – check. Present to certain group of people – check. Solve an issue in a given area – check. We’re able to maneuver the day by flowing from one established habit to another without pushing our brain much.
That’s what I’m mixing up: I’m forcing myself to do new things, learn new skills, build new relationships, challenge myself and make my brain hurt again. I know it’ll be rough at first, but that’s the price one has to pay for stretching oneself beyond the comfort zone. I’m sure there’ll be days, where I’ll regret this. But then – I’m hoping – in the long-run it’ll help me grow and expand as an individual and professional. And according to this great article (If You Do These 20 Things Every Day, You’ll Become Smarter), I’ll even end up being smarter because of it… 🙂
Just the other day, I saw this image and the words resonated with me: